Privacy Policy

Welcome to FleetGo International Pvt. Ltd. ("FleetGo", "we", "our", or "us").

At FleetGo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard personal data when you visit our website, enquire about our services, book shipments, track consignments, or use our logistics-related applications and services.

By using our services, you acknowledge this Privacy Policy. Where required by applicable law, we will seek your consent for specific personal data processing activities.

This Privacy Policy applies to our website, https://fleetgo.io/, and FleetGo-operated digital platforms, subject to any additional privacy notices provided for specific services.

We may collect the following categories of information:

We process personal information for purposes including:

• Responding to customer enquiries and providing quotations.
• Arranging shipment pickup, packing, transportation, and delivery.
• Processing consignment bookings and maintaining shipping records.
• Providing shipment tracking and delivery notifications.
• Coordinating with domestic and international courier partners.
• Preparing customs clearance and regulatory documentation.
• Processing payments, invoices, and refunds.
• Providing customer assistance and resolving complaints.
• Operating and improving our website and logistics applications.
• Detecting fraud, preventing misuse, and maintaining service security.
• Meeting applicable legal and regulatory obligations.
• Sending promotional communications where permitted by law or with consent when required.

We will not use personal data for purposes incompatible with those disclosed to you unless permitted by applicable law.

To provide our services, FleetGo may share necessary personal information with authorized third parties, including:

• Courier and logistics partners: To arrange and complete shipments through domestic or international delivery networks.
• Customs and regulatory authorities: To meet import, export, security, and customs requirements.
• Technology and hosting providers: To maintain our website, logistics platforms, cloud infrastructure, and customer support systems.
• Payment processing providers: To process payments and related transactions.
• Business customers and authorized logistics stakeholders: To support delivery visibility and operational reporting, where applicable.
• Government or law enforcement authorities: Where disclosure is required or otherwise permitted by law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

FleetGo does not sell personal information to third parties for monetary consideration.

As FleetGo provides international courier and logistics services, shipment-related personal information may be transferred to courier partners, customs authorities, delivery agents, and service providers located outside India.

Such transfers may be necessary to complete international deliveries, process customs documentation, and provide shipment tracking.

We will handle international transfers in accordance with applicable data protection requirements, including any restrictions on transfers to specific jurisdictions.

Our website may use cookies and similar technologies to:

• Enable essential website functionality.
• Understand website traffic and visitor interactions.
• Improve website performance and user experience.
• Measure the effectiveness of advertising and marketing activities.
• Maintain security and prevent misuse.

Where required, we will obtain consent before activating non-essential cookies or tracking technologies.

You can manage cookies through your browser settings and any cookie preference controls made available on our website. Disabling certain cookies may affect website functionality.

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include access controls, secure communication methods, system monitoring, and appropriate restrictions on access to customer and shipment information.

Although we strive to protect personal data, no internet-based system or electronic storage method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

• Fulfil shipment bookings and delivery commitments.
• Maintain transaction and accounting records.
• Meet customs, tax, and other legal requirements.
• Resolve disputes and customer complaints.
• Protect our legitimate business and legal interests, where permitted.

Retention periods may vary depending on the nature of the information and applicable legal obligations.

Once information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Subject to applicable laws, you may have the right to:

• Request information about the personal data we process.
• Request access to or a summary of your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal data where legally permitted.
• Withdraw consent for processing based on consent.
• Raise a grievance concerning the handling of personal data.
• Exercise other rights available under applicable data protection legislation.

We may need to verify your identity before fulfilling certain requests.

Withdrawal of consent does not affect processing already lawfully undertaken and may limit our ability to provide services requiring the relevant information.

To exercise your privacy rights, please contact us using the details provided below.

Our website and services may contain links to third-party websites, courier tracking platforms, payment gateways, or other external services.

These third parties may operate under their own privacy policies. FleetGo is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage users to review the applicable privacy policies before sharing personal information.

Our website and services are not intended to independently collect personal information directly from children.

Where a shipment involves a minor, necessary information should be provided by a parent, guardian, or another legally authorized person.

We do not knowingly use children's personal information for targeted advertising or behavioural monitoring.

If you believe a child has provided personal information without appropriate authorization, please contact us.

FleetGo may communicate with customers through email, telephone, SMS, or WhatsApp regarding service enquiries, bookings, shipment updates, and customer support.

Promotional messages will be sent in accordance with applicable laws and consent requirements.

You may opt out of promotional communications by following the unsubscribe instructions, where available, or contacting us directly. Operational communications necessary for an active shipment may continue where legally permitted.

FleetGo seeks to comply with applicable Indian privacy and information technology legislation, including the Digital Personal Data Protection Act, 2023 and its applicable rules and provisions as they become enforceable, together with other applicable legal requirements.

Where customers or data subjects are located outside India, additional privacy protections may apply according to the relevant jurisdiction and circumstances.

FleetGo may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or data-handling practices.

The revised Privacy Policy will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes. We encourage visitors to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

We will review and respond to privacy-related enquiries and grievances in accordance with applicable legal requirements.