Effective Date: 22 Jan 2025
Last Updated: 9 July 2025
Fleetgo Logistics Pvt. Ltd. (“Fleetgo”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our logistics services, mobile applications, and websites.
1. Information We Collect
We collect the following information when you interact with our services:
a. Personal Information
- Name, phone number, email address
- Pickup and delivery addresses
- Government-issued ID (for KYC/compliance, when required)
b. Shipment & Transaction Data
- Shipment contents (if declared)
- Package dimensions, weight, declared value
- Payment details (only transactional info; we do not store card data)
c. Automatically Collected Data
- IP address, browser/device info
- GPS or location data (for pickup/delivery optimization)
- Cookies and usage logs (on our website and app)
2. Purpose of Data Collection
We collect and process your data to:
- Book and process shipments
- Provide live tracking and delivery updates
- Contact you for delivery coordination or support
- Ensure compliance with applicable laws (e.g., customs, KYC)
- Improve our service quality and operational efficiency
- Send important notifications and service updates
3. Sharing Your Information
We only share your information under the following conditions:
- Logistics Partners: For last-mile delivery, warehousing, or pickup coordination.
- Customs and Government Authorities: When required for cross-border shipment or investigation.
- Payment Gateways: For secure transaction processing.
- IT & Hosting Partners: For platform support and analytics.
We do not sell or rent your personal data to third parties.
4. Data Security
We use industry-standard encryption, firewalls, and access controls to protect your data. Despite our best efforts, no system is 100% secure. We encourage users to safeguard their login credentials.
5. Data Retention
- We retain shipment and transaction data for up to 7 years (as per Indian logistics and tax laws).
- Web and app usage logs are retained for shorter durations, typically 6–12 months.
6. Cookies & Tracking Technologies
Our website uses cookies and third-party tools (e.g., Google Analytics) to:
- Monitor traffic and improve site experience
- Remember user preferences
- Analyze service usage patterns
You can disable cookies through your browser settings. However, this may affect some features of our site.
7. User Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your data
- Withdraw consent (where applicable)
- Request deletion of data (subject to legal exceptions)
To exercise these rights, email: [email protected]
8. International Transfers
If your data is processed outside of India (e.g., cloud hosting), we ensure proper safeguards are in place, such as data transfer agreements and secure infrastructure.
9. Compliance
Fleetgo complies with:
- India’s Information Technology Act, 2000 (with 2021 amendments)
- GDPR (where applicable, e.g., for European customers)
- Industry best practices for data protection
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.
11. Contact Us
FleetGo
[email protected]
Ernakulam, Kozhikode, Bangalore and Chennai